Refund & Exchange Policy
We gladly offer refunds and exchanges for unopened INFINITUDE hair extension sets purchased from InfinitudeExtensionBar.com, provided you request a return within 14 days of receiving your order.
Important Disclaimer
INFINITUDE Hair Extensions are 100% human hair and should not be altered with chemical processes, including hair dyes, toners, pigmented shampoos (e.g., purple or blue shampoo), bleach, or other lighteners. Using these products may damage the extensions and will void the warranty.
Return & Exchange Conditions
Due to hygiene and biological considerations, we can only accept returns or exchanges on items that have not been worn or tampered with. Our security seals help verify if the box has been opened. Once we receive your return, we will inspect the merchandise to determine its eligibility.
- Opened merchandise cannot be refunded or exchanged.
- Customers are responsible for all exchange shipping costs. We strongly recommend using a shipping method with tracking, as INFINITUDE Extension Bar is not liable for lost returns.
How to Initiate a Return
Before returning your set, please contact us at sales@infinitudehair.com with your order details and intended action. Unauthorized returns sent to our head office without prior contact will be denied.
Email: sales@infinitudehair.com
Phone: 905-604-6680
Toll-Free: 1-888-985-2286